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行李员 Bell Boy

更新时刻:2019-08-05 14:14
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职位信息

职位性质:全职
年纪要求:22-35岁
unibet网址人数:3人
职位类别:迎宾/行李员
性别要求:男
作业区域:
学历要求:不限 (及以上学历)
作业经验:不限 

职位描绘

行李员

Bellboy

Assist arrival and departure guests with their luggage with extra care and attention and properly orienting the guest with the facilities of the hotel and in his room. Always provide service with a smile. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

为一切入住或退房的客人供给快速的行李服务。坚持浅笑地与客人打招呼。不管关于内部或外部的顾客,均须供给高标准服务质量。恪守上司对你的作业组织,一起保证作业时聚精会神,极力为酒店发明价值。根据《职工手册》所描绘的相关方针、准则和程序来标准你的作业表现,且不管何时、何地都要极力表现团队协作精力。

Welcome guests and opens doors for arriving and departing guests. Assist with taxis and information when required. Ensure hotel main entrance in order. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

欢迎客人并为入店及离店客人开门,需求时组织租借车及相关事宜,保证饭馆正门交通顺利。不管关于内部或外部的顾客,均须供给高标准服务质量。恪守上司对你的作业组织,一起保证作业时聚精会神,极力为酒店发明价值。根据《职工手册》所描绘的相关方针、准则和程序来标准你的作业表现,且不管何时、何地都要极力表现团队协作精力。









SPECIFIC DUTIES 作业使命 :



Doorman 门僮:



Open car doors for all guests arriving to or leaving the hotel.

为一切抵店或离店的客人开车门。



Greet and welcomes arriving guests with a smile and eye contact, using guest’s name if known. Ensures good first impression.

以浅笑和目光触摸问好和欢迎客人,尽可能运用客人名字。保证给客人留下杰出的第一印象。



Assist in unloading luggage whilst ****ing how many for arriving guests.

帮忙抵店客人卸行李并要承认行李件数。



Assist in transporting luggage to lobby if needed.

在需求时帮忙客人把行李运到大厅。



Maintain thorough product knowledge, to answer guest’s questions correctly.

了解饭馆产品细节方面的常识,以保证正确答复客人的发问。



Call taxis when requested and assist in telling the driver where guest want to go. Escort all guests to the taxi, open door and close door politely.

在需求时叫租借车,并帮忙客人善于司机他要去哪里。



Keep the entrance free from vehicles.

坚持进口四通八达。



Give extra assistance and attention to disabled guests.

对残疾的客人给予特别的帮忙和重视。



Assist in keeping the entrance clean and tidy.

帮忙坚持进口清洁和整齐。



Assist in transporting luggage from the lobby to taxi if needed.

在需求时帮忙把行李从大厅运到租借车上。



Bid farewell to departing guests with a smile and eye contact, using guest’s name if known.

以浅笑和目光触摸欢迎离店客人,尽可能运用客人名字。



Report guest comments/ complaints, problems, incidents etc to Chief Concierge.

向礼宾司报告客人的点评/诉苦、问题、事情等。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to personalized service and assistance.

辨认贵宾、万豪礼赏客人、惯例客人和长住客人,并供给个性化的服务和帮忙。



Deliver high quality service to guests.

向客人供给优质服务。



Seek opportunities to continually improve guest service.

经过记载客人的谈论并以此为实践,不断地寻觅机会开展对客服务。



Promote the hotel and products and services.

促销饭馆与万豪的产品与服务。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

坚持对产品和服务的高度了解以便于向客人解说和出售服务和设备。



Attend daily briefings conducted by the on-duty Concierge /Chief Concierge at the beginning of each shift.

每日上班前参与由礼宾部司或主管掌管的会议。



Adhere to the hotel’s security and emergency policies and procedures.

坚持饭馆安全准则、紧急情况处理规则和程序。



Ensure a high level of cleaning in work area.

坚持保护地点作业区域的高度整齐。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

恪守饭馆的作业方针及程序,万豪的商业行为标准以及职工手册中的条款。



Be fully knowledgeable about all facilities and information about the hotel in order to assist Guest questions, and request.

熟知酒店设备以便答复客人的问题满意客人的要求。



Carry out other tasks as directed by your supervisors.

完结你上级交待的其它使命。



Bellman 行礼员:



Bell person must attend daily briefings conducted by the Concierge / Chief Concierge at the beginning of each shift.

行李员每日上岗前要参与由礼宾司和主管掌管的简报会。



Greet all arriving and departing guests with a smile and eye-contact.

用浅笑和目光触摸问好一切抵店和离店的客人。



Deliver and collect baggage for arriving and departing guests and groups.

为抵店和离店的客人/集体收送行李。



Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.

为一切住店客人介绍客房设备,例如:空调操控,电灯开关,保险箱、电视,电话,衣橱等。



Deliver messages and handles requests and questions from guests.

发送留言并处理客人的要求及问题。





Check closets and drawers to see if guest have forgotten items when collecting luggage.

在收取行李时查看壁橱和抽屉承认客人没有留传物品。



Deliver mail, faxes, messages, packages, flowers etc ****ly to guest rooms.

迅速地把邮件、传真、留言、包裹、鲜花等送到客房。



Log all deliveries to guest rooms.

挂号一切递交给客人的物品。



Deliver any in-house items or papers to various departments in the hotel.

为饭馆各个部分传递用品和文件。



Deliver newspapers to guest rooms.

送报纸到客房。



Run errands for guests when requested.

当需求时完结客人的叮咛。



Page guests in public area with the aid of a paging board when requested.

当需求时在公共区域用告示板寻觅客人。



Give careful attention and assistance to disabled guests.

给予残疾客人以特别的重视与帮忙。



Be neatly groomed at all times.

随时坚持整齐的表面。



Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.

承受客人要存放的行李,交给客人行李存放卡,并相应地在记载本上挂号。



Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.

了解饭馆一切设备、经营时刻,可以正确答复客人的发问。



Answer the telephone ****ly and courteously.

迅速地、文质彬彬地答复客人的电话。



Maintain operating equipment in good working order.

坚持经营设备杰出的作业状况。



Keep working areas neat and tidy at all times.

随时坚持作业区域的洁净与整齐。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to offer personalized service and assistance.

辨认贵宾、万豪礼赏客人、惯例客人和长住客人并供给个性化的服务。





Cultivate good working relationships with inter-related departments.

与有内在联络的部分树立杰出联络。



Undertake assignments as delegated by your superiors.

完结你上级派遣的使命。



Deliver high quality service to guests.

向客人供给优质服务。



Ensure guest needs and reasonable requests are met.

保证客人需求和合理要求被满意。



Seek opportunities to continually improve guest service.

经过记载客人的谈论并以此为实践,不断地寻觅机会开展对客服务。



Promote the hotel and products and services.

促销饭馆与万豪的产品与服务。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

坚持对产品和服务的高度了解以便于向客人解说和出售服务和设备。



Assist in keeping the lobby area clean at all times.

帮忙坚持大堂区域任何时刻的高度整齐。



Raise and lower the flags daily on time.

担任每日国旗、店旗的准时升降。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

恪守饭馆的作业方针及程序,恪守万豪的商业行为标准以及职工手册中的条款。



Assist traffic and parking of vehicles at the main entrance if necessary.

帮忙坚持酒店首要进口处交通、泊车次序。



To assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean.

帮忙坚持公共区域的清洁和专业化外观,保证烟灰缸及其他作业区域的清洁。



Attend all training sessions that are requested by the hotel’s management.

参与酒店组织的训练课程。



Never solicit tips from Guests.

决不允许向客人索要小费。



Carry out other tasks as directed by your supervisors.

完结你上级交待的其它使命。

联络方式

提示:在应聘过程中用人单位以任何名义向应聘者收取费用都归于违法行为!

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